ECOChat User Manual

ECOChat

ECOChat is a framework and platform developed by Pangeanic for creating, deploying, and disseminating Virtual Assistants across an organization or company. It's designed to help users answer questions, search data repositories, and generate content.

What is ECOChat?

ECOChat is a versatile platform that allows for various deployment scenarios:

• Simple Assistant: For SMEs/organizations to help web visitors navigate through the company's knowledge, news, and offerings.
• Multiple Assistants: For larger corporations, catering to different user groups (HR, internal and external clients, Accounts, Engineering) or as a means to monetize access to authoritative knowledge.

Types of Assistants

Public Assistants

• Configured with public access information
• Used by anonymous users
• Benefits:
  • Affordable substitute for 24/7 call centers
  • Improves existing website experience
  • Provides AI-powered capabilities
  • Multilingual support
  • Offers insights into user intentions and sentiments
  • Identifies gaps in information/communication

Internal Assistants

• Integrated into organization applications
• Requires user to be a member of the organization
• Configured with private information
• Examples:
  • On-boarding assistant
  • ISO/Quality assistant
  • Wiki-like assistant
• Benefits:
  • Increases productivity
  • Promotes company culture
  • Identifies gaps in information/communication

Restricted Assistants

• Similar to Internal Assistants but with confidential/restricted data
• Limited to specific user groups
• Examples:
  • Department-specific assistants (HR, Sales, Management)
  • Financial assistants
  • Report summarization tools
• Benefits:
  • Increases productivity
  • Promotes group culture

Hybrid Assistants

• A type of Restricted Assistant that includes both organization members and third parties
• Examples:
  • Customer relationship assistant
  • Vendor relationship assistant
  • Partner relationship assistant
• Benefits:
  • Improves communication channels between partners

Monetizing Assistants

• Sells access to summaries or pieces of content/knowledge to subscribers
• Multi-level access to different repositories
• Examples:
  • Industry-specific knowledge bases
• Benefits:
  • Improves customer experience
  • Leverages old content for monetization
  • Opens new business channels through on-the-fly translation

Key Features

• Privacy and security compliance (NDA, GDPR, ISO27001)
• On-premises deployment option
• Quick and simple deployment for BASIC & Standard packages
• Assisted deployment and integration for Professional & Premium packages
• Customer support
• Progressive deployment options
• Multilingual capabilities
• Hallucination-free (uses only client data)
• Update control (STANDARD+)
• Ready for corporate deployment

Technology

ECOChat is built on a scalable, stable, and production-ready framework. Key components include:

• RAG (Retrieval-Augmented Generation) system
• Content chunking
• Search engine
• Crawling system
• LLM (Language Model) for conversation support
• On-premises deployment option

Packages

BASIC

• Low-cost, entry package (SaaS)
• Single Assistant for indexing public URL content
• Limited usage and indexing frequency
• Suitable for simple websites with standard CMS and static content
• Price estimate: 40-80€/month

Standard

• Typical package for websites (SaaS)
• Higher limits on usage and indexable content
• Includes mini-administration tool for document management and indexing
• Suitable for e-commerce and frequently updated websites
• Price estimate: 100-200€/month

Professional

• For internal, public, or mixed-use cases (SaaS)
• Multiple assistants, users, and groups
• Administration Interface
• Suitable for SMEs & communities
• Typical price: 10K€/year subscription

Premium

• Includes all Professional features plus:
  • Dedicated SaaS deployment for security and resource allocation
  • Customized look & feel
• Typical price: 25K€/year subscription

For more information, visit www.pangeanic.com